Living in the United States for the past five years, the extensive circulation of the word “sorry” is something I generally take for granted. However, I was revisiting some of the stories I collected while with some kids at an orphanage in a suburb of New Delhi, India, when it struck me how odd, or [...]

I just wanted to follow up on my recent post regarding a complaint I filed with Delta Airlines. I told a few friends and family members of mine that more than anything I wanted a sincere apology. I felt most offended by the fact that the original Delta response placed a monetary value on the [...]